GameStop: ReTech

GameStop contracted Level Five Solutions for an evaluation of its point of sale system, ReTech. For this project, I assisted with contextual user tests in multiple GameStop stores throughout Kansas City to see how employees felt about the system and how it affected the customer’s experience. In addition, I performed a heuristic analysis of the user interface: I audited its messaging, UI design, functionality, and architecture against Jakob Nielsen’s best practices.

Role User Researcher
For GameStop
Date 2013
Type Product Heuristic Analysis
Agency Level Five Solutions
Agency URL levelfivesolutions.com

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